Frequently Asked Questions

PRODUCT

Our Mission

Hi, my name is Joey, and I'm the creator of DarwinMail. I built DarwinMail because I was tired of wasting so much time managing my emails (which are also often my to-do's) on a daily basis.

I'd check my emails 30+ times, every day. It was demanding & nerve-racking. I knew there had to be a better way. I wanted email to work for me, instead of the other way around. DarwinMail is the result of this need.

DarwinMail is fast, elegant & secure. Become an average of 5x more productive by using DarwinMail through multiple accounts, smart bundling, reminders, snoozing, templates, bulk actions, and more.

Product Demo

What data does DarwinMail access?

WE NEVER store the content of your emails. That belongs to you. Google has verified our compliance via a lengthy verification process. The criteria for passing this verification process may be found here. DarwinMail simply sits on top of Google's servers and displays your emails in a simplified manner while also providing you with many useful features.

The following is a list of the permissions DarwinMail requests when you log in for the first time.

  • Manage mailbox labels — this allows DarwinMail to add and remove labels (inbox, snoozed, spam, etc) to your emails.
  • Manage your sensitive mail settings — this allows DarwinMail to update settings such as your forwarding address and aliases.
  • Manage your basic mail settings — this allows DarwinMail to update settings such as your signature and out-of-office reply.
  • View and modify but not delete your email — this allows DarwinMail to create your email (when you use the compose functionality), modify your email, and send your email (when you click the send button). This also allows you to update and save drafts.

Please feel free to check out the official documentation from Google if you would like to learn more about the permissions that can be requested through the applications they support.

How does DarwinMail work?

DarwinMail's works in the following four steps:

  • The user logs into DarwinMail.app,
  • DarwinMail makes a login request to Google's servers,
  • Google logs the user in,
  • DarwinMail asks for the user's emails at which point this data is rendered in the user's browser.

None of the content of your emails is stored on DarwinMail's servers. There is no need! Think of all the space it would take up and the time that would be spent retrieving the data.

Google's API & servers do the heavy lifting. DarwinMail displays your emails in a simplified manner while providing many useful features.

The following is taken straight from Google's documentation describing the exact process.

"This document also explains how to implement OAuth 2.0 authorisation to access Google APIs from a JavaScript web application. OAuth 2.0 allows users to share specific data with an application while keeping their usernames, passwords, and other information private. For example, an application can use OAuth 2.0 to obtain permission from users to store files in their Google Drives.

This OAuth 2.0 flow is called the implicit grant flow. It is designed for applications that access APIs only while the user is present at the application. These applications are not able to store confidential information.

In this flow, your app opens a Google URL that uses query parameters to identify your app and the type of API access that the app requires. You can open the URL in the current browser window or a popup. The user can authenticate with Google and grant the requested permissions. Google then redirects the user back to your app.

The redirect includes an access token, which your app verifies and then uses to make API requests."

Please feel free to check out the official documentation from Google for further reading.

DarwinMail vs competitors

  • We will not sell your data, abuse our power or ignore your emails or requests.
  • We respect that all users have a voice, where each and every request, suggestion or concern is take seriously.
  • We have a public roadmap and open lines of communication.
  • The primary focus of DarwinMail is to make you more productive. 99% of changes are made with that end goal in mind.

We respond to every single communication - no matter what channel it was sent through. Oftentimes user feedback is how our Trello board is populated.

We appreciate every single communication and try our very best to fulfill your request as soon as possible. At the end of the day, we want you to love DarwinMail as much as we love building it.

Can I use DarwinMail with Gmail?

Yes.

DarwinMail and Gmail can be used side by side. If at any point, you decide to stop using DarwinMail, your Gmail Inbox will remain the same except for one difference: there will be five new labels created for DarwinMail - Done, Dustbin, Pinned, Reminders & Snoozed.

While in your Inbox, you can apply the Pinned, Snoozed & Starred labels to your emails.

The Pinned & Snoozed labels are custom DarwinMail labels (which are created when you first log into DarwinMail) that provide the following functionality.

  • Pinned is for emails you want to keep in your Inbox until you have dealt with them as they are a high priority.
    • Pinned emails cannot be marked as done or sent to the trash until the Pinned label is removed.
    • Pinned emails exist in your Inbox and in your Pinned label - which is accessible by clicking the switch at the top of your Inbox next to the search bar.
  • Snoozed allows you to hide emails until a later time and date, at which point they will reappear in your Inbox.
  • Starred is accessible via the sidebar and is for emails you don't want to forget about but they are not your priority right now.

PS: While Gmail implements similar functionality, they do not expose those operations via their API and so we have created a bespoke solution in DarwinMail to provide our own versions of the functionality.

PRODUCT GROWTH

Roadmap

Please feel free to submit any details of feature requests, improvements, or bugs you've spotted through our Trello Board (if they don't already exist there). You can also upvote on any task on our Trello board to move that task further up the priority list.

We make use of a public Trello Board for listing, discussing, and prioritizing 80% of DarwinMail's features, improvements, and bug fixes.

The reason why it's only used for 80% of features, improvements, and bug fixes is because many day-to-day changes are being made under the covers and it would be impractical to list them all.

How can you help DarwinMail?

Thank you so much for asking! :)

There are several ways you can help DarwinMail:

  • Following whichever social media accounts you wish :) They are Twitter, Reddit, Instagram, Facebook & LinkedIn.
  • We also have a Discord, if you would like to chat with us and the community there.
  • Share us with your friends on Twitter, Facebook, Instagram, etc.
  • Sharing us on places like IndieHackers, Reddit & HackerNews would also give us a huge boost!
  • Sending any feedback you have for feature requests, improvements, or bugs you've spotted through our Trello Board.
  • You could also leave us a review on Trustpilot :)

FEATURES

Multiple Accounts

What are multiple accounts?

Multiple accounts allow you to manage as many accounts as you would like, all from within your DarwinMail inbox.

Why did we build multiple accounts?

Email is one of the most prominent forms of communication on the internet today. For many people, having one email account is a privilege, while the rest of us are left to wrestle with a plethora of tools, in an effort to tame our inboxes. Many are left wanting a tool that allows us to do just that.

How do multiple accounts help you?

Multiple accounts have been integrated into DarwinMail to allow you to add any number of email accounts to your single DarwinMail account. Once an account has been added, every email can be accessed and managed at your discretion, in a straightforward and easy-to-use fashion.

How do multiple accounts work?

Once added, each account can be used;

  • To view all your emails for that account,
  • To send emails from that accounts email address,
  • To update and use that account's signature.

How do you use multiple accounts?

  1. Click on your account display picture (top right of your inbox on the header bar),

  2. Click ‘Add Account’ (in the menu that opens up),

  3. Select an account from the list that pops up (or log in to an account),

  4. Review and accept the permissions (by clicking the allow button),

  5. You’re all done!

PS: you can follow the above steps to add as many accounts as you would like.

Multiple accounts feature screenshot

Bundles

What are bundles?

Bundles allow you to combine multiple emails of the same type or from the same sender into one group in your inbox.

Why did we build bundles?

It’s common to receive tens, if not hundreds, of emails every day. In many cases, you may even be receiving much much more. All of these emails are received one by one and we are alerted via separate notifications.

These emails are then displayed in a lengthy list in our inbox. This is, of course, a lot to deal with and something which we don’t have to deal with in the first place. That is if we had a better way to manage all those emails.

How do bundles help you?

Instead of having the hassle of dealing with all your emails one by one, you can group emails with common types or senders in your inbox. Now you can easily view all the emails for your upcoming trip in one place.

You can arrange all your cryptocurrency transactions, research, and material in one neat bundle. You can combine all social media emails into one bundle to vastly reduce the digital clutter it usually creates.

How do bundles work?

Bundles can be used in two ways: at the bundle level and the email level.

Every bundle in your inbox can be toggled on or off.

Here, we have two types: DarwinMail bundles and user bundles.

DarwinMail bundles are the bundles that we have built into DarwinMail.

  • These bundles are fixed and include finance, purchases, travel, forums, promotions, social & updates.
  • These bundles are all turned on by default.

User bundles are the custom bundles that you can create yourself.

  • These bundles can be created via any of your existing labels.
  • These bundles are all turned off by default.
For every email address (from which you have received an email), you can select which bundle all emails from that address will be bundled into.

Here, we have two types: DarwinMail bundles and user bundles.

DarwinMail bundles are the built-in bundles you can bundle a specific email into.

  • These bundles are fixed and the options include finance, purchases, travel, forums, promotions, social, updates, let the DarwinMail algorithm decide & don’t add to a DarwinMail bundle, from which you can select one.
  • Selecting any of the built-in bundles (forums, promotions, etc.) will bundle all emails from this sender into that DarwinMail bundle in your inbox.
  • ‘Let the DarwinMail algorithm decide’ allows DarwinMail to figure out what DarwinMail bundle emails from this sender should be in.
  • ‘Don’t add to a DarwinMail bundle’ will stop emails from this sender from being bundled into a DarwinMail bundle in your inbox.

User bundles are the non built-in bundles, which are specific to your email account, that you can bundle a specific email into.

  • These bundles are dependent on the labels you have created in your email account.
  • You can select multiple bundles for the specific email here. However, emails from this sender will only be bundled into one of these bundles (the first one selected).
  • User bundles take precedence over DarwinMail bundles (if you have selected both a user bundle and a DarwinMail bundle, emails from this sender will be bundled into the selected user bundle). If you wish to apply a DarwinMail bundle, uncheck all user bundles and select the desired DarwinMail bundle from the dropdown.

How do you use bundles?

  1. Hover over a thread in your inbox,

  2. Click on the ellipsis icon (far right of the icons that appeared on the thread you hovered over),

  3. Modify where you would like (or not like) to bundle your emails (via the DarwinMail or user bundles listed),

  4. Toggle on/off bundles,

  5. You’re all done!

Bundles feature screenshot

Templates

What are templates?

Templates allow you to create various pre-made emails, that you can use over and over when sending emails.

Why did we build templates?

Over the course of our week we often send the same kinds of emails over and over. The recipients may change, but the content of the emails that we are sending often follows the same blueprint.

How do templates help you?

There's absolutely no reason to be typing up the same kinds of emails over and over. With our templates feature, you can define as many templates as you wish for as many different kinds of emails as necessary. Each template can be tailored in such a generic fashion, that it can be reused again and again.

How do templates work?

Each template has a name and a body. You create/read/update/delete them from the templates editor (modal), and you add them in the compose editor.

How do you use templates?

  1. Click on the settings icon (top right of your inbox on the header bar),

  2. Click 'Templates',

  3. Create as many templates as you wish,

  4. Click the compose button (bottom right of your inbox),

  5. Click the plus button to add your desired template (the right-most button in the row of buttons),

  6. You’re all done!

Templates feature screenshot

Reminders

What are reminders?

Reminders allow you to take note of things you do not want to forget but do not want to deal with right away.

Why did we build reminders?

There has to be over 1000 things that we each have to do on a daily basis. Not only do we feel stressed that we can't get all those things done, it's often the case that those extra todos are still on our mind weighing us down.

How do reminders help you?

Clear your mind from the mental clutter of an ever-growing to-do list. Jot down the things you want to get done (just not right now). Focus your attention on the tasks at hand that you feel are the most important.

How do reminders work?

Each reminder has a note and a DateTime. You create them from the reminders modal. You read/update/delete them from your 'Reminders' sidebar label. Once their time has come, the reminder will move to your Inbox and you will be sent a notification.

How do you use reminders?

To create a reminder:

  1. Click on the note button (bottom right of your Inbox, just above the compose button),

  2. Enter the note and datatime for your reminder,

  3. Click the 'Save' button,

  4. You’re all done!

To read/update/delete a reminder:

  1. Click on the 'Reminders' label (in your Inbox's left sidebar menu),

  2. Read/update/delete as many reminders as you wish,

  3. You’re all done!

Reminders feature screenshot

Snooze Emails

What are snoozed emails?

Snoozed email is a feature that allows you to hide as many emails as you wish, until a later date and time.

Why did we build snoozed emails?

It's difficult to deny that we all receive a great number of emails on a daily basis. While some of us get off lightly while others have a lot to deal with, there is one constant. We often struggle with prioritizing which emails to deal with immediately, when faced with so many emails, to begin with.

How do snoozed emails help you?

With DarwinMail's snoozing function, you can hide as many emails as you wish, until such a time as they should be handled. Snoozing helps you to get through the noise, so you can deal with what is most urgent or important right now.

How do snoozed emails work?

Every email can be snoozed, essentially making it disappear from your Inbox. When snoozing an email, simply select the DateTime upon which you want it to re-appear in your Inbox (at which point you will also receive a notification).

How do you use snoozed emails?

To snooze an email:

  1. Hover over any email (to show the actions bar on that specific email),

  2. Click the clock icon,

  3. Select a DateTime to snooze that email until,

  4. You’re all done!

To read/update/unsnooze an email:

  1. Click on the 'Snoozed' label (in your Inbox's left sidebar menu),

  2. Read/update/unsnooze as many reminders as you wish,

  3. You’re all done!

Snooze emails feature screenshot

Bulk Actions

What are bulk actions?

Bulk actions allow you to perform an action (mark as unread/mark as read/star/pin/snooze/delete/archive(mark as done)) on multiple emails in one go.

Why did we build bulk actions?

Many of the emails we receive on daily basis are of a similar nature. As a result, many of these emails warrant the same action being applied to them. One. By. One... usually.

How do bulk actions help you?

Instead of applying the same action to multiple emails over and over, you can apply multiple (or bulk!) actions to a group of emails. Combine bulk actions with our bundles feature and act upon 100's of emails, 1000's of emails, or even more with one swift action.

How do bulk actions work?

Every bundle (both DarwinMail and user-created) can be used to apply bulk actions to every email within that bundle. Bulk actions can also be applied on groups of time frame emails (emails you see in your Inbox grouped under headings such as 'Today', 'Yesterday', 'Last Month' etc).

How do you use bulk actions?

Via bundles:

  1. Hover over any bundle (to show the actions bar on that specific bundle),

  2. Click on any action,

  3. You’re all done!

Via time frames:

  1. Click on any time frame bulk action (in your Inbox, on the right of 'Today', 'Yesterday', 'Last Month' etc),

  2. You’re all done!

Bulk actions feature screenshot

Dark mode

What is dark mode?

Dark mode enables you to turn the lights off, so to speak, in your Inbox. This changes the entire UI and all its elements into using a dark template.

Why did we build dark mode?

You can (your eyes included) sometimes get tired of viewing all of the user interface (UI) elements in the same colors over an extended period of time. Sometimes, it's nice to change the UI template (and all UI components) in order to create a fresh new look.

How does dark mode help you?

This fresh new look also allows your eyes to rest. Our eyes are not strained as much when we are looking at dark colors over extended periods of time.

How does dark mode work?

Once turned on, dark mode will convert your entire Inbox, including all UI components, into their dark mode equivalents.

How do you use dark mode?

  1. Click on the settings icon (top right of your inbox on the header bar),

  2. Click 'Settings',

  3. Click the 'Design' tab,

  4. Click the dark mode switch,

  5. You’re all done!

Dark mode feature screenshot

Undo Send

What is undo send?

Undo send allows you to recall an email you just sent.

Why did we build undo send?

Picture this: you just typed up a very large email for a client, detailing everything down to the smallest detail. Surely they will appreciate the email when it's received. Right?.. wrong! You forgot to add the attachments.. that you said you had attached in the email!

How does undo send help you?

If you want a quick and easy way to recall the message you just sent then undo send has you covered. It's typical that we only remember we didn't add that attachment right after we have hit the send button! However, with undo send, we don't have to worry about being stuck with having to send a follow-up email anymore.

How does undo send work?

Once you send an email, a small message will appear on the bottom left of your Inbox. In that message, there will be an 'Undo Send' button. Upon clicking that button, your message will be recalled and moved into your Drafts.

How do you use undo send?

  1. Click on the settings icon (top right of your inbox on the header bar),

  2. Click 'Settings',

  3. Click the 'Emails' tab,

  4. Select your 'Undo send timeframe' from the dropdown provided,

  5. You’re all done!

Undo send feature screenshot

Swipe Actions

What are swipe actions?

Swipe actions allow you to swipe and email/bundle left/right to perform an action (mark as unread/mark as read/star/pin/snooze/delete/archive(mark as done).

Why did we build swipe actions?

Swipe actions offer another method for carrying out actions (be it for individual emails or multiple emails in bundles). They are especially helpful on mobile devices.

How do swipe actions help you?

Being able to use swipe gestures or actions on an email or bundle makes it very quick and easy for us to carry out single or bulk actions on our emails.

How do swipe actions work?

Swiping left or right on an email or bundle will show the swipe actions. Once an action is clicked, that action will be applied to the email (if an email was swiped) or to all emails in the bundle (if a bundle was swiped).

How do you use swipe actions?

  1. Swipe left/right on an email/bundle (this will show you the swipe actions),

  2. Click on an action,

  3. You’re all done!

Swipe actions feature screenshot

Custom Backgrounds

What are custom backgrounds?

Custom backgrounds allow you to change the default look of your Inbox.

Why did we build custom backgrounds?

We all have our own unique tastes and preferences. This should be celebrated in software and that's why custom backgrounds were added to DarwinMail.

How do custom backgrounds help you?

Custom backgrounds allow you to add some flair to your Inbox. Choose any background color or background image you like from a very large collection of images (from Unsplash) to upgrade & customize your Inbox.

How do custom backgrounds work?

You can either choose a solid background color or a background image from the 'Popular' or 'Latest' categories on Unsplash. Your background color or image can be chosen from our custom backgrounds editor.

How do you use custom backgrounds?

  1. Click on the settings icon (top right of your inbox on the header bar),

  2. Click 'Settings',

  3. Click 'Background',

  4. Select your solid color or choose an image from Unsplash,

  5. You’re all done!

Custom backgrounds feature screenshot

Distraction-Free Mode

What is distraction-free mode?

Distraction-free mode allows you to compose your emails in peace and serenity, by removing 99% of UI elements around the compose editor.

Why did we build distraction-free mode?

Sometimes all the bells and whistles in an email tool can be distracting when you're trying to write your emails. There is a better way!

How does distraction-free mode help you?

Distraction-free mode helps you by removing all of the distracting elements around your compose window, allowing you to focus on writing your email.

How does distraction-free mode work?

Once you open your compose editor, there is a button that allows you to resize your compose editor to expand and fill up the entire Inbox screen.

How do you use distraction-free mode?

  1. Click the compose button (bottom right of your inbox),

  2. Click the arrow button to enable distraction-free compose (the second button from the right on the top black bar, next to the x icon),

  3. You’re all done!

Distraction free mode feature screenshot

Advanced Keyboard Shortcuts

What are advanced keyboard shortcuts?

Our advanced keyboard shortcuts allow you to quickly perform a wide range of actions in your Inbox from the press of a button (or pair of buttons!).

Why did we build advanced keyboard shortcuts?

It's often far more convenient to perform a large number of actions in quick succession with keyboard shortcuts, rather than navigating around your Inbox to perform the actions via clicks of your mouse.

How do advanced keyboard shortcuts help you?

Our advanced keyboard shortcuts greatly increase your efficiency when managing your Inbox, removing the need to use your mouse for a wide variety of Inbox actions.

How do advanced keyboard shortcuts work?

Simply press to required keyboard combo to perform the action.

How do you use advanced keyboard shortcuts?

  1. Press the '?' (from anywhere in your Inbox to view to hotkeys window),

  2. Choose the hotkey you would like to perform from the list,

  3. Press the key combo you selected from the hotkeys list! (after you have closed the hotkey window, of course),

  4. You’re all done!

Advanced keyboard screenshots feature screenshot

TROUBLESHOOTING

What are third-party cookies?

Third-party cookies must be enabled in order for DarwinMail to function. We use third-party cookies for logging in to Google's servers to fetch your email, which we do with your private request token.

We also need access to third-party cookies for allowing payments (to keep the lights on!) in DarwinMail using a payments provider called Stripe.

You can read more in our Cookie & Privacy policies.

How do I enable third-party cookies?

First, you can double-check here if third-party cookies are already enabled for your browser.

Listed below are the steps to enable third-party cookies in your specific browser if they're not already enabled.

  1. Under Privacy and security, click on Content Settings,

  2. Click on cookies,

  3. Make sure 'Block third-party cookies' is not checked & also make sure cookies are allowed.

  1. Open Firefox Preferences, then click Privacy & Security,

  2. Click the custom Content Blocking option,

  3. Make sure you are not blocking third-party cookies.

  1. Open Safari Preferences, then click Privacy in the top panel,

  2. Make sure 'Block all cookies' is not checked for cookies and website data.

  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel),

  2. Double-click the Internet Options icon,

  3. Click the Privacy tab,

  4. Click the Advanced button,

  5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window,

  6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.',

  7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie),

  8. In the Internet Options window, click OK to exit.

  1. Open Opera Preferences, then click Advanced and then Privacy & Security,

  2. Under Privacy and security, click on Content Settings,

  3. Click on cookies,

  4. Make sure 'Allow sites to save and read cookie data (recommended)' is checked,

  5. Make sure 'Block third-party cookies' is not checked.

  1. Open Brave Settings for DarwinMail.app by clicking the Brave (Lion) icon in your URL bar,

  2. Make sure the 'Cookies blocked' & 'Scripts blocked' options are not checked or selected.

  1. Open your browser settings, then click Privacy,

  2. Make sure 'Accept cookies' is checked.

  1. The reason you cannot access DarwinMail is because access to third-party cookies is not enabled.

  2. Please look in the other browser solutions (above) to see how you can enable cookies in other browsers. The steps are more than likely very similar for enabling third-party cookies in your browser.

  3. If you still cannot find a solution, please email me ([email protected]) and I will find one for you :)

PS: Please make sure that you do not have any browser plugins enabled that may block third-party cookies. Plugins such as Ghostery & Privacy Badger have been known to block all third-party cookies by default.

Browser Support

DarwinMail has been tested on the following versions of:

  • Chrome (89),
  • Firefox (68),
  • Opera (58).

However, this does not mean that DarwinMail does not work on other browsers. In fact, we have had stellar reports from many happy users that utilize a wide range of browsers.

How do you delete your account?

Simply send us an email! Our email address is darwinmailapp at gmail dot com.

Something Else?

If you have any other queries whatsoever, please feel free to email us. Our email address is darwinmailapp at gmail dot com.

FEEDBACK

Feature Requests & Improvements

Please submit all feature requests and improvements through our public roadmap. This is so that all users can see what's on the roadmap and upvote on tasks to move them up the priority list.

Bug Reports

Thank you very much for your interest in DarwinMail.

If you have an issue and want to help us debug it, please:

  1. Right-click -> press inspect -> click the Console button

  2. Take a screenshot of your console log

  3. Send an email with the screenshot and error details to [email protected]

  4. We will be able to figure out your issue then!

You can view a sample screenshot with instructions here.

You can then also check out our public roadmap for features you would like implemented or bugs you have found!

Social Media

Please feel free to share feedback on whichever social media accounts you wish :) They are Twitter, Reddit, Instagram, Facebook, LinkedIn & Discord.

Leave Us A Review

If you're feeling generous and would really like to help us out a lot.. and I mean A LOT!.. you could leave us a positive review on Trustpilot :)